Privacy Policy & Terms of Service
Privacy Policy
Dr. Scooper Pooper ("we," "us," "our") provides dog waste removal services in Jupiter, Tequesta, Palm Beach Gardens, and Jupiter Farms, Florida. This policy explains what information we collect when you contact us or use this website, and how we handle it.
Information we collect
Because appointments are made by phone call or text message, most of the information we collect comes directly from you when you reach out, and may include:
- Your name, phone number, and service address
- Details about your yard, gate access, and dogs (number, names, or behavior notes relevant to a safe visit)
- Scheduling preferences and service history
This website does not currently use a contact form or account sign-up, so we don't collect information through the site itself beyond standard technical data described below.
How we use it
We use the information you give us to schedule and perform visits, send appointment or rescheduling texts, calculate pricing (including add-ons like extra dogs or deodorizing spray), and provide customer support. We do not use your information for anything unrelated to providing our service to you.
Sharing & third parties
We do not sell or rent your personal information. We may share limited information with Square, our invoicing and payment processor, solely to send you an invoice and process payment when you choose to pay that way.
Cookies & site data
This website itself does not set tracking cookies or run analytics. It does load fonts from Google Fonts and a map embed from OpenStreetMap, both of which may receive standard technical data (such as your IP address and browser type) directly from your browser under their own privacy policies, independent of us. If we add analytics or advertising tools in the future, this section will be updated to reflect that.
Your choices
You can ask us at any time — by call or text at (561) 348-4421 — what information we have on file for you, to correct it, or to have it deleted once you're no longer an active customer.
Terms of Service
By booking a visit with Dr. Scooper Pooper, you agree to the terms below.
Service agreement
We provide dog waste removal ("scooping") services on a one-time or recurring basis, as selected at booking. Services are performed at the address you provide, for the number of dogs and yard conditions disclosed at booking.
Scheduling & property access
You don't need to be home for a visit. You're responsible for providing safe access to your yard (a gate code, unlocked gate, or similar) on your scheduled day. We close every gate we open. If a pet is loose or a gate can't be safely accessed, we'll text you before proceeding and may need to reschedule.
Pricing & payment
Published pricing on this site (including per-visit, per-pickup, and add-on rates such as +$4 per additional dog, +$9 per visit or +$25/month for deodorizing spray) is a starting estimate for a standard yard and dog count. The Instant Quote tool on our site is an estimate only, not a final price — exact pricing is confirmed after we see your yard in person, particularly for acreage or unusual lot conditions. We accept cash, Venmo, or Zelle, or we can send an invoice through Square if you'd like to pay by card. Payment is due at the time of service unless otherwise agreed.
Cancellation & refunds
You may cancel, pause, or reschedule a recurring plan at any time by calling or texting us before your next scheduled visit, with no contract and no cancellation fee. Refunds for a specific visit are handled on a case-by-case basis if we're unable to complete the service as agreed.
Liability & pet safety
We take reasonable care on every visit, including our gate-latch promise and staying clear of flower beds, pools, and restricted areas. We are not responsible for pre-existing yard damage, and are not liable for incidents arising from inaccurate information provided at booking (such as an undisclosed aggressive dog or unsafe access point). We carry general liability insurance for our operations.
Weather policy
We work rain or shine. In the case of a genuine storm or unsafe conditions, your visit will be rescheduled within 48 hours at no extra charge.
Changes to these terms
We may update this Privacy Policy and these Terms of Service from time to time. The "last updated" date at the top of this page will reflect the most recent change. Continued use of our services after an update means you accept the revised terms.
Contact
Questions about this policy or our terms can be sent by call or text only to (561) 348-4421.